Return Policy

Return Policy

Return services may be delayed as a result of COVID-19 safety measures.

If an item isn’t the perfect match, you can return it for a refund within 30 days of delivery in the original condition and packaging.

Please note that customers are responsible for the costs of returning items. If you choose for us to arrange for them to be collected and/or shipped, the return shipping charge can vary between £4.99 and £9.99 for small parcel courier services. This cost will be deducted directly from your refund.

Replacing Damaged Items or Missing Parts.
If your order arrives damaged or defective, we can offer a replacement unit or parts at no cost. Simply report a damaged item via My Orders within 7 days of receipt of the item. If you prefer to return the item, we will refund the item’s price and delivery cost to your original payment method within 5 business days after receiving back the item.

You may have to upload a picture of the damaged item. We recommend that you inspect your item upon delivery and report any issues within 7 days of receiving the item. If your package appears severely damaged upon delivery, please write down “Package Damaged” when signing the delivery slip. Afterward, you can request a replacement at no extra cost on the My Orders page.